Terms of Use

1. Acceptance of Terms

By accessing or using the rightWFM Hub workforce management platform (the "Service"), you agree to be bound by these Terms of Use ("Terms"). The Service is provided to you as an authorized user of your employer or contractor (our Customer) who has purchased a subscription to the Service.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

rightWFM Hub is a B2B SaaS platform that enables staff availability tracking, shift coordination, audit history logs, and scheduling calculations. The Service is provided strictly for workforce management and professional operations.

3. Account Registration & Security

To use the Service, you must log in using an authorized email address or Single Sign-On (SSO) credentials provided by your employer. You are responsible for:

• Maintaining the confidentiality of your login session.
• All activities that occur under your user identity.
• Notifying your company's administrator immediately of any unauthorized use or security breach.

4. Prohibited Activities

You agree that you will not, and will not permit any third party to:

• Use the Service for any illegal, unauthorized, or commercial purposes outside of your employment duties.
• Decompile, reverse-engineer, modify, or attempt to extract the source code of the Service.
• Use automated bots, scripts, or scrapers to access or extract data from the Service.
• Attempt to bypass, test, or breach any security or authentication measures.
• Introduce malicious software, viruses, or trojans into the Service.

5. Suspension & Termination

rightWFM may suspend or restrict access to the Service for any user or customer who:

• Violates these Terms or applicable law.
• Fails to pay applicable subscription fees when due.
• Engages in abusive or disruptive behaviour.
• Poses a security risk to the Service or other users.

Upon termination of a customer's subscription, the dedicated client database is dropped immediately in accordance with our data retention and deletion policy. Customers may request an export of their data prior to termination.

6. Intellectual Property

All right, title, and interest in and to the Service, including its design, code, logos, algorithms, and documentation, are the exclusive intellectual property of rightWFM. No license or transfer of rights is granted to you except the temporary right to use the Service as authorized by your employer.

7. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. rightWFM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL rightWFM BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION) ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

8. Service Availability & Maintenance

We work continuously to ensure rightWFM Hub remains available and operating smoothly 24/7. System updates, security patches, and routine maintenance are planned during periods of low activity. Whenever possible, we will notify your system administrator in advance of scheduled maintenance.

9. Changes to These Terms

We may update these Terms from time to time. Customers will be notified of material changes via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms, contact legal@rightwfm.com.

10. Governing Law & Dispute Resolution

These Terms, and any claims or controversies arising out of your use of rightWFM Hub, shall be governed by and construed in accordance with Bulgarian Law.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.